Research behind Flamekeeper
A reading shelf on organizational memory, lost expertise, continuity management, and practical knowledge transfer.
The knowledge-transfer problem predates generative AI. These books describe why experience disappears, what makes expert judgment hard to document, and how organizations can make continuity an ongoing management practice.
The images in this collection are original Flamekeeper editorial illustrations, not reproductions of the books' covers. Follow the Goodreads link on each page for editions and reader information.
Arnold Kransdorff's account of organizational memory as a durable asset—and what companies lose when experience repeatedly walks out the door.
A practical management case for preserving critical knowledge and productivity before experienced employees leave.
David W. DeLong's strategy for confronting the loss of experience-based knowledge as workforces and critical roles change.
Dorothy Leonard and Walter Swap on the experience-based judgment experts develop—and why it is difficult to transfer through documents alone.
A knowledge perspective on outsourcing decisions, supplier relationships, and the context organizations must retain when work moves elsewhere.
Practical methods from Dorothy Leonard, Walter Swap, and Gavin Barton for identifying and transferring a company's most consequential expertise.
Carla O'Dell and Cindy Hubert's practical guide to building knowledge management into collaboration, governance, culture, and everyday work.
Donald Hislop's critical introduction to knowledge as a social and political organizational practice—not simply an information asset.
Brent N. Hunter's broad, accessible roadmap for applying knowledge management across organizations and wider society.
Shelda Debowski's people-centered framework for building the leadership, culture, services, and systems that sustain organizational knowledge.
Eight landmark HBR essays on information-based organizations, knowledge creation, learning, experience, research, and professional expertise.
Arnold Kransdorff on corporate amnesia, employee churn, organizational memory, and the repeated decisions that erode productivity.
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