Flamekeeper organizes knowledge transfer around a case: one person's transition, its timeline, the people involved, and the knowledge that needs to stay with the organization.
Find a case
Open Cases. The All cases, I manage, Invited to, and Archive tabs help you find the handovers available to your account. Open a case by the employee's name. Your role and case access determine which controls you can use.
Understand the case tabs
| Tab | What to use it for |
|---|---|
| Overview | Check the last day, handover score, summary, and case details. Add your context or send the employee a collection link. |
| Knowledge chat | Open the guided conversation to add role context. |
| Case knowledge | Read the captured role knowledge, save edited answers, and run an AI review. |
| Documents | Open prepared drafts, track review states, and export a handover pack. |
| Users | Add one or more case participants under the same role and request their knowledge. |
| Action items | Track the follow-up work, owners, priorities, and due dates. |
Find case actions
The three-dot Case actions menu contains Prepare documents, Generate action items, and Delete case.
Organization people and case users
People manages organization membership, roles, and departures. Users inside a case manages participation in that handover. These are different responsibilities: choosing a case role does not make someone an organization administrator.
This shared workspace helps managers keep handover documentation, open questions, and ownership visible instead of reconstructing the transition from scattered messages.