Flamekeeper

Flamekeeper documentation

Managing handovers

Run employee knowledge transfer in Flamekeeper: create cases, collect knowledge, review gaps, and deliver a successor-ready handover.

A reliable handover moves from role context to checked documentation. Use these guides to keep the work focused on what the next owner needs, rather than how much text has been collected.

Follow the handover workflow

  1. Create a case with a realistic scope and timeline.
  2. Collect knowledge from the employee, manager, and colleagues.
  3. Review the gaps while there is still time to ask follow-up questions.
  4. Prepare and review documents for the successor.
  5. Assign action items and complete the handover.

Prioritize continuity

If time is short, start with work that cannot safely stop: customer commitments, recurring deadlines, system operations, and unresolved decisions. A short, specific procedure with a named owner can protect more institutional knowledge than a long list of links without context.

Keep safe knowledge sharing in mind throughout the process.

Create a handover case

Set up a role-specific handover case in Flamekeeper for offboarding, parental leave, an internal transfer, or another transition.

Collect employee and team knowledge

Use Flamekeeper guided chats and email collection to capture tacit knowledge from employees, managers, and colleagues.

Review handover quality with AI

Use Flamekeeper AI handover review to find missing information, understand quality scores, and prioritize manager follow-up questions.

Prepare, review, and export documents

Turn captured knowledge into Flamekeeper handover documents, request team review, and export PDF, Word, or Markdown.

Track handover action items

Assign owners, priorities, and due dates to Flamekeeper handover action items so missing knowledge gets a clear next step.

Complete a handover

Check documentation, successor access, and remaining owners before marking a Flamekeeper handover case completed.

Share handover knowledge safely

Keep Flamekeeper handover documentation focused on necessary work context and avoid sharing credentials or unrelated employee information.

Keep the knowledge. Carry on with the work.

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